Aternos GmbH - Network issue – Incident details

Network issue

ResolvedMajor outage39 minutes

Affected

Website

Operational from 2:25 PM to 3:04 PM

Gameservers

Minor outage from 2:25 PM to 2:38 PM, Operational from 2:38 PM to 3:04 PM

Storage

Operational from 2:25 PM to 3:04 PM

Network

Major outage from 2:25 PM to 2:38 PM, Operational from 2:38 PM to 3:04 PM

DNS

Operational from 2:25 PM to 3:04 PM

  • ResolvedUTC

    The problem is resolved now and everything should be working as expected again.

  • MonitoringUTC

    The network issue was resolved by our upstream provider and everything is back online. We continue to monitor the situation.

  • InvestigatingUTC

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.