Aternos GmbH - Datacenter outage – Incident details

All systems operational

Datacenter outage

Resolved
Major outage
Started about 3 years agoLasted about 2 hours

Affected

Website

Major outage from 7:06 PM to 9:29 PM

Gameservers

Major outage from 7:06 PM to 9:29 PM

Storage

Major outage from 7:06 PM to 9:29 PM

Network

Major outage from 7:06 PM to 9:29 PM

DNS

Major outage from 7:06 PM to 9:29 PM

Services

Major outage from 7:06 PM to 9:29 PM

Updates
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Identified
    UTC
    Identified

    There was another power outage in our datacenter. Most services are back online, but starting servers and file access is still not possible. We are now starting to recover all servers that were running when the outage started. After that we will enable server starts again.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem that affects game servers and the availability of our website. We are in contact with our hosting provider and the datacenter to resolve the issue as fast as possible.