Aternos GmbH - Notice history

All systems operational

Website - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Gameservers - Operational

100% - uptime
Jul 2021 · 99.88%Aug · 99.98%Sep · 99.99%

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Jul 2021
Aug 2021
Sep 2021

Storage - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Network - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 99.98%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

DNS - Operational

100% - uptime
Jul 2021 · 99.88%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021
100% - uptime

Aternos - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

exaroton - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Notice history

Sep 2021

Network issue
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    Everything looks stable for the past hour, but we did not receive an official statement that the issue got resolved. We'll continue monitoring everything.

  • Identified
    Identified

    The upstream provider is aware of the issue and working on a fix.

  • Investigating
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.

Node issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Investigating
    Investigating

    We are currently investigating a problem with several nodes that are unavailable right now. Gameservers on the affected nodes are not reachable right now and you might see the "Pending" status on our website. Your server will be recovered automatically once the nodes are available again.

Aug 2021

Network issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Investigating
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.

Network issue (South America)
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    We are seeing fewer connection problems now, it looks like the problem was fixed. We continue to monitor the situation.

  • Identified
    Identified

    After further investigation, we identified the network provider that is causing issues with connections to South America. Unfortunately, we don't have a way to communicate with them directly. If you are affected by this, you can reach out to your ISP for assistance.

  • Investigating
    Investigating

    We are seeing connection problems with players from South America. This affects multiple hosting providers and networks that we use, so this is probably a global issue and nothing we can solve. We'll keep you updated.

Network issue
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    The situation appears to be stable again. We took all hosts back into production. Servers that were in "Pending" status are either still running or were saved.

  • Identified
    Identified

    The problem seems to be related to a major public internet exchange. We marked hosts that are heavily affected as offline to avoid data loss and further negative impact on the rest of our system. Your server might be in the status "Pending". We recommend you not to cancel the pending status to avoid losing your data.

  • Investigating
    Investigating

    We are currently investigating a problem with a part of our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.

Jul 2021

Storage issue
  • Resolved
    Resolved

    Everything is fully operational again.

  • Monitoring
    Monitoring

    We've reenabled the worlds page again, some things might still be slower than normal but besides that everything should be working again as expected.

  • Identified
    Identified

    We have limited server starts to reduce the load on our storage system. This might result in a longer queue time.

  • Investigating
    Investigating

    We are currently investigating a problem with our storage system. We've temporarily disabled access to the worlds page and any functions on that page for some users.

Storage issue
  • Resolved
    Resolved

    This case is resolved. No further issues occurred!

  • Identified
    Identified

    We deployed a fix to address the issues and are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating a problem with our storage system. This affects starting and stopping your server as well as access to your server files through our website.

DNS issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating a problem with our DNS name servers. You might not be able to connect to your server using your regular server address or your custom domain. Connecting might still work using the DynIP, read this article for more information: https://aternos.org/connect

Jul 2021 to Sep 2021

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